LEARN AND IMPROVE WITH EVERY CALL
A common way of analyzing random calls for quality assurance definitely has its place in improving the performance of the sales of customer support reps, especially, when you are limited in resources (which is almost always the case).
Have you ever thought about what benefits you and your company would have been able to get if quality assurance and analyses had been conducted on every single call?
A deep understanding of the calls will let you have a clear look at what your clients are talking about over the phone, how your reps are serving the clients, and much more!
Sounds like something you would want to talk about - download the case study and we will get in touch with you!
GET EVERY AGENT PERFORMING LIKE YOUR BEST ONE WITH SPEECH ANALYTICS FROM OXUS.AI
Every company has their stars. Understanding what makes your top performers outdo the rest, and how to help others level up their game, is harder than it seems.
AI-driven speech analysis can solve this problem without you having to spend hours listening to calls and giving feedback to underperforming agents.
REVIEW 100% OF YOUR CALLS FOR A 360° VIEW
On average, team leads or QA specialists can evaluate just 1% of the calls their teams make. Is that enough to understand what makes your top performers outstanding and have enough of data to bring the rest of your team to the comparable level?
With every single call monitored and analyzed, Oxus.AI enables you to accurately evaluate each agent and flag problems in performance.
ANALYSE CALLS IN EVERY LANGUAGE YOUR TEAM WORKS WITH
Accurate AI-powered speech analytics is currently only available in well-resourced languages like English, meaning that teams working with other markets are left without a solution to analyse their calls effectively.
With our unique deep learning AI, we are bridging this language gap and bringing advanced speech analytics solutions to the 7000+ languages of the world, from Swedish to Swahili.
SHARE FEEDBACK INSTANTLY TO LEVEL UP YOUR TEAM
Without regular data-driven feedback, your reps will struggle to improve, costing you sales. But finding the time to provide these performance-boosting insights is difficult.
With our dashboard, the feedback cycle is shortened from 2 weeks to < 1 day. This way you can pinpoint the exact hurdles that are tripping up your team and provide personalised, actionable feedback in a single click.
BE INFORMED ABOUT WHAT IS GOING ON IN YOUR CALLS
KEEP TRACK OF WHAT WORKS
We will analyse all of your calls and will present you with the metrics that correlate with the positive outcome of the call, so you can scale what truly works for you.
TRACK THE MOST IMPORTANT TOPICS
Use the semantic search on all of the demos on the most important topics to flag the crucial moments of the call (for example - "pricing", "objections", "situation questions", etc.). Keep yourself updated.
Filter your calls by the team, agents, and specific metrics, and execute the analysis based on any other criteria important for your business.
You will get the estimations of the general temperature and sentiment of the call. For example: agreeing, disagreeing, confusion, surprise etc.
HOW OXUS.AI WORKS
We have already proven our effectiveness in Telco settings. Our clients highlight a great value gained from using Oxus.AI for AI speech analytics. If you want to know more about our Telco experience - reach out to us by filling out the contact form!
We know how important it is in the Financial world to make sure that all the calls are handled in the correct manner, and all AML regulations are adhered to during the conversation. Oxus.AI provides human-level evaluations of the calls in a split of a second!
BPO is probably the industry, where the company will get the maximum gain from Oxus.AI. As we know, BPOs are a very low-margin business, where a lot of fines can apply. So often a 5% quality increase results in 95% profit increase. If you want to know more about how a BPO can benefit from Oxus.AI - Get in touch with us!
GET IN TOUCH
Contact us today to learn how our tailor-made solution aids your organization to reach your performance goals.