Oxus.AI Blog
Research notes, product thinking and field reports from the team.
In December 2022, Oxus.AI was awarded ISO27001 certification — an internationally recognized information security standard achieved after months of preparation and two rigorous audits.
AI speech analytics solutions are rapidly becoming a quintessential part of every contact center. Here's what it is, how it works, and why it matters now.
Speech analytics tools come in many shapes — UI, integrations, language coverage, reporting. A side-by-side look at ten platforms leading the space.
Thanks to AI and ML, we're living through the Fourth Industrial Revolution — and telesales teams are among the first to feel it. Six concrete ways AI lifts the numbers.
What QA really means in a contact center — and how AI (IVR, virtual agents, call analytics) moves the needle where human analysts can't.
Five reasons every call center should be using AI speech analytics — from 100% call coverage and real-time feedback to lower QA cost and easier rollout.
Building a Lithuanian telephone-conversation quality-assessment solution — accuracy targets, speaker-effect findings, and what we learned about spontaneous speech.
Pre-seed round led by 70V, Startup Wise Guys and Grouport, plus a €200K Norway Grants award — to bring the advantages of speech analytics to sales teams in any language.
Reach us at info@oxus.ai.