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  • Mindaugas Bruzas | Oxus.AI

10 Best Speech Analytics Software in 2022

Updated: Oct 17

Speech Analytics software come in various packages, with different features and capabilities. You may have had a particular one in mind, then come to find out the user interface (UI) isn't as you expected and is somewhat difficult to work with.


Perhaps your pet peeve may be that it doesn’t integrate seamlessly with other apps used by your organization. Or it doesn’t support relevant languages. Or the manner in which it reports findings is inconvenient. Or getting in touch with the customer service staff of your providers is like finding water in the desert.


No matter your experience or reservations, we’ll be attempting to break down the top 10 call center speech analytics software alongside Oxus.AI for 2022, and what makes them top tier in a category of cutting-edge tech by forward-thinkers.


1. Oxus.AI

Oxus.AI is one of the most promising Lithuanian pre-seed start-ups of 2021; it is a top five national start-up company and 2nd best AI project. Receiving multiple grants from several corporations, including Fortune-500 companies like Microsoft and Google.

With such a promising product and team behind us, we are the right company to help your business get the most relevant insights from your speech analytics software call center.


Supported Languages

Oxus.AI boasts of a deep learning AI that can work with and transcribe speech from over 7,000 languages worldwide. From Swedish to Swahili, we train our model till we hit the bull’s eye.


As we only work with native speakers when adding selected languages, you can at least expect a 94%+ accuracy with all transcriptions. So you can enjoy our automated call monitoring software with speech analytics without any hitches.


Quality Assessment

We replicate to perfect your existing QA standards, enabling you to analyze 100% of calls to get the most productive data out of them. Most other AI companies will give you an out-of-the-box solution, but here at Oxus – we tailor-build everything for you from the ground up.


We are confident in bringing value to your business so we also bring with us, a 2-month money-back guarantee if you're unhappy. No questions asked. That’s why we send a team to your location, so there’s full transparency; we can work face-to-face and achieve the best all-around results.


Choose us if you’re looking for the best speech-to-text accuracy in your vertical. Once with us, we promise you’ll stay when you start enjoying a tailored solution to your specific business case. We perform based on the ongoing outcome of the project and improve it with each iteration.


We will develop custom QA scoreboards to convey information in the best way possible. In the first month, we'll fine-tune the model for you to enjoy a bespoke experience. As of the second month, the full functionality of Oxus.AI will be yours to enjoy.


Not forgetting this all comes with a 2-month money-back guarantee.


What you get with Oxus.AI Speech Analytics Software

  • Development of a tailored AI model

  • Integration with existing apps used by your organization

  • Creation of limitless custom metrics

  • Set up for a limitless number of seats

  • Deployment = Cloud, SaaS, Web-Based

  • Custom pricing every month

  • Plus more features with premium packages

2. CallTracking Metrics

CallTracking Homepage Screenshot

CTM is a global conversation analytics provider, giving marketers data to make confident strategic decisions.

Deployment

  • Cloud

  • SaaS

  • Web-Based

  • Mobile

Support

  • Email Helpdesk

  • FAQs

  • Forums

  • Knowledge Base

  • Phone Support

  • Chat

Training

  • In-Person

  • Live Online

  • Webinars

  • Documentation

Top Rated Features Include

  • Call Recording

  • Transcriptions

  • Automated Keyword Analysis

  • Call Center Management

  • Data Security

  • Mass Texting

Languages

  • English

Pricing

Starts from $39.00/month with a free-trial option


3. EvaluAgent

Evaluagent Homepage Screenshot

With EvaluAgent, you can use AI to automatically evaluate every call, ticket, and chat with an all-in-one Quality Management platform. Provide agents with actionable feedback, structured one-to-ones, and assign engaging training material via eLearning courses. Regardless of whether you have 50 or 5,000 agents in your CX organization, EvaluAgent offers a complete and scalable solution.

Deployment

  • Cloud

  • SaaS

  • Web-Based

Support

  • Email Helpdesk

  • Knowledge Base

  • Phone Support

  • Chat

Training

  • In-Person

  • Live Online

  • Webinars

  • Documentation

Top Rated Features Include

  • 360 Degree Feedback

  • AI Machine Learning

  • Alerts/Escalations/Notifications

  • Assessment Management

  • Built-in Course Authoring

  • Call Center Management

Languages

  • English

  • German

  • French

  • Spanish

  • Chinese (Simplified)

Pricing

Custom pricing with a free-trial option


4. VoiceAI

VoiceAI by Call Journey captures and analyzes every interaction to produce nuanced insights in an actionable format. To help organizations improve their CX, business performance, risk management, and compliance.


Deployment

  • Cloud

  • SaaS

  • Web-Based

Top Rated Features Include

  • Automatic Transcription

  • CX Management

  • Self-Service Search

  • Call Center Management

  • Data Security

  • Sentiment Analysis

Pricing

Starts from $70.00/month, with no free trials.


5. NICE CXone

Nice Cxone Homepage Screenshot

NICE CXone is the world’s #1 cloud experience platform. It delivers omnichannel routing, analytics, workforce optimization, automation, and AI. CXone empowers organizations of all sizes to provide exceptional customer experiences.


Deployment

  • Cloud

  • SaaS

  • Web-Based

  • On-Premise (Windows and Linux)

Training

  • In-Person

  • Live Online

  • Webinars

  • Documentation

  • Videos

Top Rated Features Include

  • Call-Routing

  • Call Scheduling

  • Appointment Management

  • Campaign Management

  • Customer Database

  • Computer Telephony Integration

Languages

  • English

  • French

  • Portuguese

  • Spanish

Pricing

Starts from $100.00/month with a free trial.


6. Eureka

Call Miner Homepage Screenshot

Eureka by CallMiner delivers the industry’s most comprehensive platform, to analyze omnichannel customer interactions at scale. Designed for all sizes of call centers, Eureka is a SaaS-based conversation analytics platform that provides insights into the customer experience.


Deployment

  • Cloud

  • SaaS

  • Web-Based

Support

  • Email Helpdesk

  • Knowledge Base

  • Phone Support

Training

  • In-Person

  • Live Online

  • Webinars

  • Documentation

Top Rated Features Include

  • Automatic Transcription

  • Call Recording

  • Data Security

  • Predictive Analytics

  • Sentiment Analysis

  • Customer Experience Management

Languages

  • English

  • Arabic

  • German

  • French

  • Hebrew

  • Hindi

  • Italian

  • Japanese

  • Korean

  • Malay

  • Dutch

  • Norwegian

  • Polish

  • Portuguese

  • Russian

  • Spanish

  • Swedish

  • Thai

  • Chinese (Simplified)

Pricing

Custom pricing with a free trial.


7. Observe.AI

Observe.AI Homepage Screenshot

Observe.AI leverages the latest NLP technologies to enable organizations to analyze 100% of calls. Observe.AI is best for debt collections, BPOs, Financial, Insurance, Retail, Travel & Hospitality, and Consumer Healthcare corporations.


Deployment

  • Cloud

  • SaaS

  • Web-Based

Support

  • Email Helpdesk

  • Knowledge Base

  • Phone Support

Training

  • In-Person

  • Live Online

  • Webinars

  • Documentation

  • Videos

Top Rated Features Include

  • Automatic Transcription

  • Reporting Analytics

  • Call Recording

  • Business Coaching

  • Call Center Management

  • Customer Experience Management

Languages

  • English

  • Spanish

Pricing

Custom pricing, with no free trial.


8. Enthu.AI

Enthu.Ai Speech Analytics Software Homepage Screenshot

Enthu.AI is suited for both revenue and support functions by 100% conversation monitoring, auto-surfacing interactions that matter, and helps quality teams improve agent performance.


Deployment

  • Cloud

  • Saas

  • Web-Based

Support

  • Email Helpdesk

  • Knowledge Base

  • Phone Support

  • Chat

Training

  • In-Person

  • Live Online

  • Webinar

  • Videos

  • Documentation

Top Rated Features Include

  • Call Recording

  • Automatic Transcription

  • CX Management

  • Reporting Analytics

  • Sentiment Analysis

  • Data Security

Languages

  • English

  • German

  • French

  • Spanish

Pricing

Custom pricing, with no free trial.


9. Prodigal

Prodigal Homepage Screenshot

Prodigal is a consumer finance intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to enhance profits, experience, and compliance. AI guides agents to say and do the right thing every time, to reduce risk and strengthen QA.


Deployment

  • Cloud

  • SaaS

  • Web-Based

Support

  • Email Helpdesk

  • FAQs

  • Forum

  • Phone Support

Top Rated Features Include

  • Activity Dashboard

  • Agent Interface

  • Automatic Transcription

  • Call Scripting

  • Computer Telephony Integration

  • Data Security

Languages

  • English

  • Spanish

Pricing

Custom pricing, with no free trial.


10. MaxContact

Max Contact Homepage Screenshot

MaxContact is a leading cloud-based contact center solution provider for CX, support, debt collection, and sales teams. For large and small organizations of 10 people or more.


Deployment

  • Cloud

  • Saas

  • Web-Based

  • Desktop (Mac, Windows, Linux, Chromebook)

Support

  • Email Helpdesk

  • FAQs

  • Forum

  • Knowledge Base

  • Phone Support

  • 24/7 Live Rep

  • Chat

Training

  • In-Person

  • Live Online

  • Webinar

  • Documentation

  • Videos

Top Rated Features Include

  • Alerts/Escalation

  • Call Center Management

  • Real-Time Chat

  • Reporting Analytics

  • Automatic Call Distribution

  • Agent Interface

Pricing

Custom pricing, with a free trial.


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