Speech Analytics software come in various packages, with different features and capabilities. You may have had a particular one in mind, then come to find out the user interface (UI) isn't as you expected and is somewhat difficult to work with.
Perhaps your pet peeve may be that it doesn’t integrate seamlessly with other apps used by your organization. Or it doesn’t support relevant languages. Or the manner in which it reports findings is inconvenient. Or getting in touch with the customer service staff of your providers is like finding water in the desert.
No matter your experience or reservations, we’ll be attempting to break down the top 10 call center speech analytics software alongside Oxus.AI for 2022, and what makes them top tier in a category of cutting-edge tech by forward-thinkers.
1. Oxus.AI
Oxus.AI is one of the most promising Lithuanian pre-seed start-ups of 2021; it is a top five national start-up company and 2nd best AI project. Receiving multiple grants from several corporations, including Fortune-500 companies like Microsoft and Google.
With such a promising product and team behind us, we are the right company to help your business get the most relevant insights from your speech analytics software call center.
Supported Languages
Oxus.AI boasts of a deep learning AI that can work with and transcribe speech from over 7,000 languages worldwide. From Swedish to Swahili, we train our model till we hit the bull’s eye.
As we only work with native speakers when adding selected languages, you can at least expect a 94%+ accuracy with all transcriptions. So you can enjoy our automated call monitoring software with speech analytics without any hitches.
Quality Assessment
We replicate to perfect your existing QA standards, enabling you to analyze 100% of calls to get the most productive data out of them. Most other AI companies will give you an out-of-the-box solution, but here at Oxus – we tailor-build everything for you from the ground up.
We are confident in bringing value to your business so we also bring with us, a 2-month money-back guarantee if you're unhappy. No questions asked. That’s why we send a team to your location, so there’s full transparency; we can work face-to-face and achieve the best all-around results.
Choose us if you’re looking for the best speech-to-text accuracy in your vertical. Once with us, we promise you’ll stay when you start enjoying a tailored solution to your specific business case. We perform based on the ongoing outcome of the project and improve it with each iteration.
We will develop custom QA scoreboards to convey information in the best way possible. In the first month, we'll fine-tune the model for you to enjoy a bespoke experience. As of the second month, the full functionality of Oxus.AI will be yours to enjoy.
Not forgetting this all comes with a 2-month money-back guarantee.
What you get with Oxus.AI Speech Analytics Software
Development of a tailored AI model
Integration with existing apps used by your organization
Creation of limitless custom metrics
Set up for a limitless number of seats
Deployment = Cloud, SaaS, Web-Based
Custom pricing every month
Plus more features with premium packages
2. CallTracking Metrics
CTM is a global conversation analytics provider, giving marketers data to make confident strategic decisions.
Deployment
Cloud
SaaS
Web-Based
Mobile
Support
Email Helpdesk
FAQs
Forums
Knowledge Base
Phone Support
Chat
Training
In-Person
Live Online
Webinars
Documentation
Top Rated Features Include
Call Recording
Transcriptions
Automated Keyword Analysis
Call Center Management
Data Security
Mass Texting
Languages
English
Pricing
Starts from $39.00/month with a free-trial option
3. EvaluAgent
With EvaluAgent, you can use AI to automatically evaluate every call, ticket, and chat with an all-in-one Quality Management platform. Provide agents with actionable feedback, structured one-to-ones, and assign engaging training material via eLearning courses. Regardless of whether you have 50 or 5,000 agents in your CX organization, EvaluAgent offers a complete and scalable solution.
Deployment
Cloud
SaaS
Web-Based
Support
Email Helpdesk
Knowledge Base
Phone Support
Chat
Training
In-Person
Live Online
Webinars
Documentation
Top Rated Features Include
360 Degree Feedback
AI Machine Learning
Alerts/Escalations/Notifications
Assessment Management
Built-in Course Authoring
Call Center Management
Languages
English
German
French
Spanish
Chinese (Simplified)
Pricing
Custom pricing with a free-trial option
4. VoiceAI
VoiceAI by Call Journey captures and analyzes every interaction to produce nuanced insights in an actionable format. To help organizations improve their CX, business performance, risk management, and compliance.
Deployment
Cloud
SaaS
Web-Based
Top Rated Features Include
Automatic Transcription
CX Management
Self-Service Search
Call Center Management
Data Security
Sentiment Analysis
Pricing
Starts from $70.00/month, with no free trials.
5. NICE CXone
NICE CXone is the world’s #1 cloud experience platform. It delivers omnichannel routing, analytics, workforce optimization, automation, and AI. CXone empowers organizations of all sizes to provide exceptional customer experiences.
Deployment
Cloud
SaaS
Web-Based
On-Premise (Windows and Linux)
Training
In-Person
Live Online
Webinars
Documentation
Videos
Top Rated Features Include
Call-Routing
Call Scheduling
Appointment Management
Campaign Management
Customer Database
Computer Telephony Integration
Languages
English
French
Portuguese
Spanish
Pricing
Starts from $100.00/month with a free trial.
6. Eureka
Eureka by CallMiner delivers the industry’s most comprehensive platform, to analyze omnichannel customer interactions at scale. Designed for all sizes of call centers, Eureka is a SaaS-based conversation analytics platform that provides insights into the customer experience.
Deployment
Cloud
SaaS
Web-Based
Support
Email Helpdesk
Knowledge Base
Phone Support
Training
In-Person
Live Online
Webinars
Documentation
Top Rated Features Include
Automatic Transcription
Call Recording
Data Security
Predictive Analytics
Sentiment Analysis
Customer Experience Management
Languages
English
Arabic
German
French
Hebrew
Hindi
Italian
Japanese
Korean
Malay
Dutch
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Thai
Chinese (Simplified)
Pricing
Custom pricing with a free trial.
7. Observe.AI
Observe.AI leverages the latest NLP technologies to enable organizations to analyze 100% of calls. Observe.AI is best for debt collections, BPOs, Financial, Insurance, Retail, Travel & Hospitality, and Consumer Healthcare corporations.
Deployment
Cloud
SaaS
Web-Based
Support
Email Helpdesk
Knowledge Base
Phone Support
Training
In-Person
Live Online
Webinars
Documentation
Videos
Top Rated Features Include
Automatic Transcription
Reporting Analytics
Call Recording
Business Coaching
Call Center Management
Customer Experience Management
Languages
English
Spanish
Pricing
Custom pricing, with no free trial.
8. Enthu.AI
Enthu.AI is suited for both revenue and support functions by 100% conversation monitoring, auto-surfacing interactions that matter, and helps quality teams improve agent performance.
Deployment
Cloud
Saas
Web-Based
Support
Email Helpdesk
Knowledge Base
Phone Support
Chat
Training
In-Person
Live Online
Webinar
Videos
Documentation
Top Rated Features Include
Call Recording
Automatic Transcription
CX Management
Reporting Analytics
Sentiment Analysis
Data Security
Languages
English
German
French
Spanish
Pricing
Custom pricing, with no free trial.
9. Prodigal
Prodigal is a consumer finance intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to enhance profits, experience, and compliance. AI guides agents to say and do the right thing every time, to reduce risk and strengthen QA.
Deployment
Cloud
SaaS
Web-Based
Support
Email Helpdesk
FAQs
Forum
Phone Support
Top Rated Features Include
Activity Dashboard
Agent Interface
Automatic Transcription
Call Scripting
Computer Telephony Integration
Data Security
Languages
English
Spanish
Pricing
Custom pricing, with no free trial.
10. MaxContact
MaxContact is a leading cloud-based contact center solution provider for CX, support, debt collection, and sales teams. For large and small organizations of 10 people or more.
Deployment
Cloud
Saas
Web-Based
Desktop (Mac, Windows, Linux, Chromebook)
Support
Email Helpdesk
FAQs
Forum
Knowledge Base
Phone Support
24/7 Live Rep
Chat
Training
In-Person
Live Online
Webinar
Documentation
Videos
Top Rated Features Include
Alerts/Escalation
Call Center Management
Real-Time Chat
Reporting Analytics
Automatic Call Distribution
Agent Interface
Pricing
Custom pricing, with a free trial.